Terms and Conditions

Ordering

Product to be ordered can be placed in your shopping cart.
After sending your order you will receive an order confirmation.

Contact

If you wish to send us an e-mail about your order, please always mention the order number. You have received this in your order confirmation.

Prices and Shipping

All prices are in euros. Shipping costs will be mentioned separately in your confirmation. Standard TPG shipment costs are charged. We are not responsible for articles lost in shipment.

Payment

Payment should be done in advance. As soon as you have received your order confirmation, please transfer the money to the bank account of Ver. de Ned. Schapendoes, with reference of your order number. IBAN: NL98INGB0000808885, BIC code: INGBNL2A.

Delivery time and shipment

s soon as the full amount is received on our account, the order is sent to you, provided the goods ordered are in stock. If we have to order the goods, you will be informed of the expected delivery time. You will receive a confirmation of shipment.

Return shipments

Returning goods is only possible for clothing, if the clothing item you wish to exchange for is in stock. Return costs and extra shipment costs are for the account of the buyer. The new article will not be shipped until the previous goods are received in good state and the extra shipment costs are received. A swap is also possible at days organized by the Association, provided the new goods are in stock. Returning other goods is not possible unless they are damaged upon receipt. In this case you should notify us via email within 7 days after receipt. You will then receive an email with return instructions, shipment costs are ours in this case. We will not refund any money. We will send you a replacement upon receipt of the damaged goods. Returning goods and refunds are not possible. The VNS is not responsible for items lost in return shipment.